News alert: Online Reputation Management on trial

Thought my classmates would like to see this: We haven’t talked much about online reviews in class yet, but New York’s attorney general has signaled he will crack down on false reviews that mislead consumers. Excerpt here, link to full story below:

“Investigators working for Mr. Schneiderman began by posing as the owner of a Brooklyn yogurt shop that was the victim of unfair reviews. Could the reputation management firm gin up some good reviews to drown out the naysayers?

All too often the answer was yes. The investigation revealed a web of deceit in which reviewers in Bangladesh, the Philippines and Eastern Europe produced, for as little as a dollar a rave, buckets of praise for places they had never seen in countries where they had never been.

In some cases, the reputation shops bribed their clients’ customers to write more fake reviews, giving them $50 gift certificates for their trouble. They also went on review sites that criticized their own fake-review operations and wrote fake reviews denying they wrote fake reviews.”

Story here.

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